Welcome to the TEA Help Desk!
Click on an icon below to look up information or submit your question to TEA staff. If you are unsure of which area to submit your request, we will do our best to re-route your request to the right place.
For a quick introduction to the new TEA Help Desk see the quick references or training videos.
Computer & Technology Issues Computer Access Requests (not TEAL)
Hiring Managers – Onboard New Staff Human Resources – Offboard Departing Staff
Centralized Accounting & Payroll/Personnel System
Marketing, Design, and Branding
Badges, Copy Center, Facilities, parking and Telephone Services
Legal Review Requests
Employee Contact Information Update
Technology Solutions FormIf you experience any issues creating a ticket, please contact our support mailbox to report the problem.
- TEAL Setup
- TEAL Password Reset
- TEAL Email Update
- TEAL Approver Requests (Primary, Alternate, Service, etc.)
- Computer Access
- Database Services
- IT Operations
- Web Postings/Web Services
- Survey/Online Meeting Tools
- TEAL Technical Support
- Request initial setup of computer, email & badge for new staff.
- Remove access and equipment for departing staff.
- Marketing & Strategy
- Design & Production
- Web Design & Development
- Develop a New Brand or Brand Assets
- Post Content to a TEA Social Media Channel
- CAPPS Password Reset/User ID Requests
- Employee Data
- Time & Labor
- Performance Management
- Office of General Counsel Legal Portal
- Contracts and Procurement
- Legal Review and Approval Rulemaking Submission Form
- Special Education State Complaints